Warranty 

 

Limited Warranty for Ambition Crafting Direct To Film and UV Direct To Film Printers Warranty Coverage:

 This limited warranty excludes all components that come into contact with ink. The limited warranty on other components and craftsmanship remains valid for 12 months from the date you receive the printer.

 The ink system, printhead, and capping station are excluded from this warranty.

  Any damage caused by the customer’s removal of the printhead or dampers is not covered under this warranty.

Shipping and Repairs:

 You are responsible for all shipping costs incurred to send the printer for repair to Ambition Crafting.

. The printer must be returned in its original packaging. Ambition Crafting is not liable for any shipping damage resulting from inadequate packaging.

You may install warranty parts yourself; however, Ambition Crafting is not responsible for any damage incurred during self-repair. Tech Support is available. It is your responsibility to ensure the equipment is safely returned to Ambition Crafting. The warranty does not cover damage during shipping caused by poor packaging. Additional Terms and Conditions for Printer and Equipment Warranties:

 All equipment must be returned to Ambition Crafting for repairs. We do not provide replacement equipment unless it is determined that your equipment cannot be repaired. Any replacement equipment will be new.

  Ambition Crafting does not offer a loaner printer while your equipment is being repaired. •

If you do not retain the shipping crate, a replacement can be purchased from us for $600 plus shipping costs.

The warranty and support are only valid for the original purchaser.

Ambition Crafting is not responsible for any losses incurred due to equipment downtime.

If warranty-replaced parts are not returned within 15 business days, you will be billed for the replacement part.

 Our DOA (Defective on Arrival) policy covers a period of 10 business days from the date you receive the shipment. Should your product arrive damaged, missing parts, or non-functional, we will cover shipping costs for the replacement of the product or parts. Beyond the 10 business days, you are responsible for shipping costs as per the warranty agreement.

 Equipment must be returned in the original Ambition Crafting crate. Failure to do so will result in a charge for a new crate when returning the repaired or replaced equipment to you.

Required Order Information

Custom orders will not begin processing until artwork and sales orders are approved and payment terms are followed. Turnaround times for custom t shirt orders start at 7-10 days minimum. See our section for turnaround times for an in depth explanation. We do not deal in third-party transactions. Please forward the person in charge of payment, releasing funds, etc to our sales or management representative, to negotiate and close the job. In short who we communicate with is responsible for all transactions and approvals, unless otherwise negotiated by our management. We communicate via email for all approvals. Phone approvals are at the discretion of the sales manager. Customers are responsible for proofreading the final draft and correcting any spelling or grammatical errors. We are not responsible for errors caught after approval is given to us to proceed. Payment is expected IN FULL once your garments/job is completed. After final payment is made you will be able to schedule a time for pickup or setup delivery. All garments are counted and inspected multiple times before they are released. If you have any issues with you garments, please check the Spoilage and Returns/Refund sections to see if you qualify.

Payment Terms

 Full payment expected at notification of a completed job or must be made by the due date when applicable.

No order will be scheduled for delivery or pick up until payment is complete and cleared.

Cash, Check, Credit Card are all forms of payment we will accept.

Credit Card and PayPal payments will be charged an additional 2.9% + $.30 to cover service fees charged for these payment methods. This fee will be removed and updated to reflect in the invoice if another payment method is used.

 

Artwork Fees

Editing of photos beyond simple resizing will be charged an artwork fee in most cases. We highly encourage our customers to provide images to make the turnaround time and experience move quickly. It is our discretion to determine when an artwork fee is warranted. Please see our artwork delivery terms for a description of images and resolutions we recommend for submission. Examples of images that will be charged an additional fee include:

Images with backgrounds that require editing for removal.

Images with low resolution and required to be manually fixed.

Watermarked images that alter the photo.

Custom artwork provided by our staff for a customer order.

 Printed images can sometimes slightly differ from the output of the final proof, such as shading or light contrast. Colors will always match to the best of our color profiles allow. In the event there is a clear issue, we will always contact you directly.

Artwork

Artwork delivered by the client must be HIGH RESOLUTION 300 DPI/PPI resolution files only. All artwork will be inspected by the designer and recommendations will be given to each client if anything doesn't meet our requirements. We do not guarantee the artwork will not be pixelated if the initially supplied images aren't meeting the quality standard. We will try our best to convert ALL files to meet the standard. Artwork is on an image by image basis. Each image is different and requires different steps to meet vector requirements. In the event we can supply you with our images we will, but ultimately, we do what the client requests. There are no returns or cancellations for artwork authorized by the client, in the event it goes against the recommendations of our design staff. Images accepted are .jpg, .png, .svg, .tif ONLY

Artwork orders must be signed or approved via email, text, or FB Messenger before your order will begin processing. Approval by phone is up to the discretion of the sales manager.

Images from other website catalogs are generally not accepted unless appropriate permissions are granted. Absolutely no pictures of a picture will be accepted.

Imprint Placement & Plastisol Transfers/DTF Transfers

The imprint placement will be specified on sales order and design mockup. Precise location will slightly differ on each garment. Plastisol transfers can vary in size and differ slightly, as well as have slight imperfections. If the wording or spelling is not legible, we will either void the transfer or replace the garment where applicable. If nothing is broken or unreadable, we consider the transfer as satisfactory and will place it on the garment, as long as it doesn't violate our spoilage policy.

Rush Orders

We do accept rush orders when we are capable of producing them. Please ask a sales associate before assuming we can provide you with this service. You may not cancel a rush order once your order is placed. Standard Rush Order fee is $20 per item (5 item maximum) just to accept the job, plus the normal price per item being decorated. Any Same Day order after 2pm EST is considered a Rush Order unless scheduled in advance. A Rush order fee is also charged when a delivery date requirement is earlier than the standard turnaround time we request. Rush orders must be picked up on the scheduled pickup date/time. Pickup failures on time will result in a $15 per day storage fee.

Returns / Refunds / Missing Items

Printers are shipped brand new and are tested before leaving the warehouse. If there are any issues please contact us via email at ambitioncrafting@gmail.com

Shipping

We ship all orders DHL, UPS & UPS GROUND, USPS Ground and Flat Rate unless rush services or customer pick-up is preferred. Customers are responsible for the cost of shipping. Shipping prices will be determined on day of order completion and will be added to the order invoice. Customers also have to option the schedule and setup their own shipping and forward AMBITION CRAFTING LLC all required shipping labels.

 

PRINT BUDDY SERIES PRINTERS

**At Your Own Risk Clause**

Please be advised that the Print Buddy Printer Series is provided “as is” and with all faults. By purchasing and using this product, you acknowledge and agree that you are doing so at your own risk. Any changes, modifications, or alterations to the product or its operating parameters made without the direct supervision and support of a certified Print Buddy technician may lead to damages or malfunctions. Such unsupervised alterations will void the warranty of the product. Ambition Crafting is not responsible for any damages, losses, or malfunctions resulting from unauthorized modifications. Furthermore, Print Buddy disclaims all warranties, express or implied, to the fullest extent permitted by law.
This clause is intended to inform users of the potential risks associated with the improper use of the Print Buddy Printer Series Printers and to ensure that customers are aware that any deviation from the recommended usage and supervised changes could result in voiding their warranty and might not be covered by our support policies.